Reference

What You Need to Know Before You Use b2000m

These legal terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from how your wallet is handled to what happens when you contact support.

Account eligibility by local lawDANA, OVO, GoPay wallet rulesData handling and retentionContact and dispute processIndonesia region access conditions
b2000m What You Need to Know Before You Use b2000m
LEGAL CONTACT PATHS

Reach Us About a Policy or Account Issue

If you have a question about these legal terms, want to report a policy concern, or need help resolving an account matter tied to a DANA, OVO, or GoPay transaction, our support team is the right starting point. Use the channels below to get a direct response — each route connects you to staff who can access your account record.

Team online

Live Chat

Open the chat widget from any page on b2000m. Reference your account ID and the specific policy section or transaction you want reviewed for a faster response.

Email Support

Send a detailed message including your registered wallet type — DANA, OVO, or GoPay — your account email, and a description of the legal or account issue you are raising.

Account Help Centre

The Help Centre in your account dashboard covers common policy questions, wallet verification steps, and how to submit a formal dispute or data request.

HOW WE HANDLE DATA

Account Security, Data and Your Rights

Your account data — registration details, transaction history, and device access logs — is stored securely and retained only for as long as required by our operational and legal obligations. We do not sell your personal data to third parties. Cookie use on b2000m is limited to session management and basic analytics; you can adjust cookie preferences through your browser settings. If you want to review, correct, or request deletion of your account data, submit a request through support and we will respond within the timeframe required under applicable local law.

Data Retention

We keep account and transaction records for the period required under our operating obligations and applicable local law — no longer. Wallet records for DANA, OVO, and GoPay transactions are included.

Cookie Policy

Cookies on b2000m manage your session state and help us understand how the site loads on your device. No advertising cookies are placed without your consent via browser settings.

Account Security

Login access is protected by OTP verification tied to your registered number. Any change to your linked wallet — DANA, OVO, or GoPay — requires re-verification before the new detail is accepted.

Your Data Rights

You can request a copy of your stored data, ask us to correct inaccurate details, or submit a deletion request. Each request is handled through our support team and acknowledged in writing.

Common Legal and Account Policy Questions

Below are the questions we get most often about legal terms, account rules, and data handling. If your question is not here, contact support directly with your account details and the specific policy area you want addressed.

Eligibility depends on your location and local law. Access is available only where permitted in your region. One account per person is allowed; shared or duplicate accounts breach our terms.

A name mismatch between your registered account and your wallet — DANA, OVO, or GoPay — triggers a verification hold. Contact support with your wallet statement to resolve it quickly.

Yes. Submit a data access request through support, include your registered email and account ID, and we will provide a summary of stored data within the timeframe required by applicable local law.

Raise a dispute via live chat or email, referencing your transaction ID and the specific rule you believe was applied incorrectly. We review each case against account logs and respond in writing.

We use session and analytics cookies only. You can block or delete cookies through your browser settings. Disabling session cookies may affect your login state and account access flow.

We update these terms as needed and note the revision on this page. Continuing to use your account after an update means you accept the revised terms. Check this page if you want the current version.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.